I was in town and stopped by because I have always loved their store. Little to my surprise I was treated very poorly today! Went to the jewelry department and couldn't get any help at all! Stood there waiting 20 minutes. So I'll take my business elsewhere at this point. And if I could give a 0 rating I would! Unacceptable!
Check out was absolutely terrible. Took 25 min. the girl and the assistant manger who were training the new boy left him on his own and made him struggle throught the check. Had to call for help to do an exchange. Had run the transaction for the card 2 times. Deplorable customer service. They checked out 6 other customer while they stuggling through a $114.44 sale
I love their quality and their sale prices.
Great customer service
I am usually not a JCPenney shopper but there was a sale going on so I decided to visit. I had a great experience! There were lots of items on sale and the clearance section had a lot of good choices and prices. The staff (Manager Derick and employee Bonnie) were very kind and helpful informing me about the extra specials.They were quite funny too. I left feeling happy with my purchase but even more please with the kind and personal service that these two provided. I will definitely return to this store.
Jcpenney is a US Department Store based in Lancaster, Ohio. Jcpenney is located at 1600 River Valley Cir N, Lancaster, OH 43130, USA.
Please contact with Jcpenney using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.