I've been bringing both of my vehicles here for over a year. They are friendly, fast, affardable and have always explained anything I needed them to.
I use their service dept. How is and his team do a great job, and their prices are competitive - usually beating the others. This is my goto place when I can't do the work myself.
Excellent service. First time going here and I had a great experience. The guy called and informed me what was wrong and how much it would be and let me know before he did anything, asked what my budget was and it was way over and he was very nice and understanding of my situation. Definitely will be my designated repair shop if anything were to happen to my car in the future.
I have been using Kumler since 1984. Thankfully, it is the automotive shop and not the collision shop that sees me on a regular basis. I have not returned any car to the dealer. Howie and Josh have done all service and I have never had to return for a correction or mistake. They inform me of the cost before the work is done and my comparisons with other places puts them at or below costs. I love the reliability and the safety check they perform regularly.
We had out car at kumler for a window accident which wasn't our fault. This was months ago, and still to this day i am finding glass in our car in simple and harder to get to places. I have pictures from my cleaning my car out today(which i wish i could post) where piles of glass were found, under my floor mats, under the seats, in my trunk/gas release latches, in the side pockets of the car. I have had glass stuck in my hands, elbows(from working on and cleaning my car), and in my dogs paws. They also tried to say our automatic window wasn't working before but there was glass stuck in the seals. When you open our doors you can hear the glass rattling in it still. They claimed they spent over 3 hours cleaning it, and there is absolutely no way because i spend typically 30 to 45 mins vacuuming when i clean my car about once a month and find handfuls of glass each time. I will never recommend them ever and be sure to check your car before you accept it back!!
Kumler Collision Automotive is a US Car Repair based in Lancaster, Ohio. Kumler Collision Automotive is located at 2313 E Main St, Lancaster, OH 43130, USA.
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